Service Desk Analyst
Summary
Provide first-line IT support to government clients, troubleshooting and resolving technical issues while managing incidents end-to-end.
Job description: Purpose IDEMIA is seeking a motivated and customer-focused Service Desk Analyst to join our Managed Services Support Team. In this role, you will provide exceptional customer service to our government clients, leveraging your strong troubleshooting and problem solving skills to diagnose, resolve, and escalate technical issues across a range of technical solutions and environments. You will be responsible for end-to-end incident management, including technical troubleshooting, s…