Service Desk Analyst
Summary
Provide first-line IT support for end users in a high-volume environment, handling technical issues via phone, chat, and self-service.
Job Description Insight Global is looking for a Service Desk Analyst to join an IT support team in NY City, New York. This individual will serve as the first point of contact for end users, delivering high-quality technical support across phone, chat, and self-service channels. This is a fast-paced, high-volume environment where strong troubleshooting skills, attention to detail, and customer service are critical to success. Serve as the first point of contact for IT support requests via phone,…