Service Desk Analyst

32 Hours a Week (Monday-Thursday) Location – Channahon, IL Information Services (IS) Service Desk Analyst Position Summary • Serve as the first point of contact for Information Services support requests, incidents, and service inquiries. • Provide exceptional customer service while ensuring timely resolution of technology-related issues. • Support end users through multiple channels including phone, email, self-service portals, and walk-up support both in person and remotely. Key Responsibiliti…