Service Desk Analyst
Summary
First point of contact for IT support across Liquor Marketing Group's Australian sites, supporting ~100 staff with tickets, onboarding, and device setup. Hands-on work with Microsoft 365, Windows, Intune, Autopilot, Entra ID/Active Directory, plus incident response and disaster recovery support.
Salary: $68,000 – $75,000 per year
About the role
You'll be the first point of contact for IT support across our Australian sites, keeping around 100 people connected, productive and secure. This is a Service Desk Analyst role where you'll solve problems, take pride in great service, and look for smarter ways to get things done. Beyond the service desk, you'll get hands-on with Intune, Entra ID, cybersecurity incident response and disaster recovery, supported by modern tools and a collaborative IT team.
Key responsibilities
Log, triage and resolve IT support tickets, escalate complex issues, and help onboard new starters
Write and maintain knowledge base articles so staff can solve common issues themselves
Set up accounts, licences and mailboxes, and help deploy laptops and phones with Autopilot and Intune
Assist with user access in Entra ID and Active Directory, and support incident response and disaster recovery processes
Coordinate ordering and delivery of IT hardware
About you
Experience in a service desk or IT support role
Hands-on experience supporting Windows and Microsoft 365
Keen to pick up new tools and grow your technical skills
Patient and friendly, with a knack for explaining tech to non-technical people
Stay level-headed when things break and people need answers fast
Problem solver who'd rather fix the root cause than close the same ticket twice
Organised: juggle multiple requests, prioritise well and follow through
Keep people updated and see things through
Share what you know and ask for help when you need it
About us
Liquor Marketing Group is one of Australia's leading independent liquor retail groups, home to Bottlemart, SipnSave, Harry Brown and Thirsty Camel WA. We support more than 650+ members nationwide with a team of around 100 people.
Benefits
A collaborative, supportive team where your work is visible
Ongoing professional development
Modern tools to help you do your best work
Hybrid working once you're settled in: First 6 weeks full time in the office, weeks 7 to 12 are 4 days in the office and 1 day flexible, ongoing 3 days in the office and 2 days flexible