Service Desk Analyst
Posted Updated 7
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Summary
Provides first-line IT support to Ofgem (the UK energy regulator) staff, handling incidents, service requests and JML/asset management via an ITSM tool for hardware, software, AV and comms platforms. Office-based in London 3 days a week (Mon-Fri 8am-6pm shifts) using Active Directory, Exchange, Windows 11, Office 365 and ITIL processes.
Job summary As a Service Desk Analyst, you will provide first-line technical support across departmental IT applications and services. You will help ensure the smooth operation of end-user computing, multi-function devices, and standard IT equipment. You will work collaboratively with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. Due to the operational nature of the role and on-site hands-on support provided by the team to OFGEMs staff a…