Service Desk Analyst
Posted Updated
Summary
Provides frontline ICT support in a large children's hospital, acting as the central point of contact for all ICT incidents and service requests. The analyst resolves issues at first contact, escalates where needed, and coordinates with internal ICT teams and external vendors to restore services within agreed SLAs.
About the Role: This is a Full Time Ongoing position at 80 hrs FTE/hours per fortnight within the ICT department. The Service Desk Analyst provides frontline ICT support in a large, complex hospital environment, acting as the central point of contact for all ICT incidents and service requests. The role is responsible for diagnosing and resolving issues at first contact, escalating where required, and coordinating with internal ICT teams and external vendors to restore services within agreed ser…