Service Desk Analyst
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Summary
First-line Service Desk Analyst in London handling phone/email IT support: troubleshooting, logging and owning tickets in an ITSM tool (ServiceNow or Cherwell), escalating to 2nd/3rd line, and supporting Windows, Microsoft Office, wireless and VPN issues under ITIL processes and SLAs.
Role: Service Desk Analyst Location: London Key Essential Skills Service Desk Experience Ability to provide a high level of customer service Extensive experience Windows 7 & 10 Experience with Microsoft Office Suite Worked with ITSM tool's (Servicenow or Cherwell) ITIL Foundation (Minimum) Desirable Skills: Resilience Problem Solving Skills Analytical mind-set Excellent Customer Service Skills Ability to work well in a team Role & Responsibilities: Troubleshooting and accurately logging all IT …