Service Desk Engineer & Lead, L2 & L3 with a leading FIntech MNC
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Summary
L2/L3 IT service desk roles (3 L2 engineers + 1 L3 lead) at a leading fintech MNC in Pune and Mumbai. The work centers on Windows desktop/laptop troubleshooting, managing escalations and major incidents, and handling tickets in ITSM tools following ITIL processes.
IT Service Desk Engineers, L2 (3positions) & Lead, L3 (1 position) to support Windows Desktop & Laptop troubleshooting,
Need exp in managing escalations, Major incidents, Ticketing tools following ITIL process with exp of working of ITSM tools.
Need exp in managing escalations, Major incidents, Ticketing tools following ITIL process with exp of working of ITSM tools.