Service Desk
Summary
Service Desk role in Singapore's West Region: provide first-call technical support by phone and email, perform level-1 remote troubleshooting, escalate to 2nd-level teams, and log, track and close incidents in a ticketing system within SLA. Requires at least 1 year of Service Desk experience.
Salary: $2,400 – $3,000 per month
Job Scope
Minimum 1 year of experience as Service Desk
Provide First Call Resolution (FCR) technical support via phone and email.
Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting remotely on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Log, track and priorities all support request using the ticking system, ensuring accurate documentation and timely resolution
Interested parties, please click the "Apply Now" below.
We regret that only shortlisted applicants would be notified.
Emily Ng Kim Yin | REG No : R1988730
PERSOL SINGAPORE PTE LTD | EA License No : 01C4394
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