Service Desk Team Lead
Posted Updated
Summary
Hands-on Service Desk Team Lead for a growing MSP and telecoms business near Birmingham: running the day-to-day service desk, supporting engineers with complex technical issues, and owning customer escalations. Hybrid role (2 days WFH), £40,000–£45,000, permanent.
Service Desk Team Lead Birmingham – Hybrid (2 days WFH) £40,000–£45,000 | Permanent VIQU have partnered with a growing MSP and telecoms business looking for a Service Desk Team Lead to join their established technical team. This is a hands-on role combining senior technical support with day-to-day service desk coordination. You’ll help keep the desk running smoothly, support engineers with complex issues and take ownership of customer escalations. The business invests heavily in its people and …