Service Desk Team Leader
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Summary
Lead a service desk/incident team for OCS Group in Glasgow, managing high-priority tasks and emergency incidents through to completion within contractual SLA timescales. The role centers on customer service, stakeholder liaison, and confident complaint handling.
About The Role: The purpose of this role is to manage high priority tasks and events to completion within required timescales. This dedicated role will provide excellent customer service to the client, responsible for driving progress on emergency tasks and liaising with various key stakeholders. A strong communicator is key, confident in handling complaints and providing solutions. The Incident Lead will ensure we deliver agreed services to our customers in line with Contract Service Level Agr…