Service Manager
TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks, Volvo Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry.
We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Equipment Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction.
The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.
Key Responsibilities
- Oversee the daily operations of the service department.
- Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians
- Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
- Oversee the scheduling of repairs, arrival and departure of customer machines and rentals
- Coach, mentor, and communicate job expectations to service department team members.
- Monitor workflow and prioritize service jobs to ensure timely completion.
- Provide leadership and guidance to the technicians in diagnosing and repairing equipment to possibly include compactors, excavators, loaders and other heavy construction equipment.
- Communicate effectively with customers regarding service updates, estimates, and technical issues.
- Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed.
- Complete service reports and maintain clear customer records
- Schedule routine visits to key accounts
- Work with the Branch Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability