Service Manager

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry.

We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction.

The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.

Key Responsibilities

• Oversee the daily operations of the service department.

• Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians

• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.

• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals

• Coach, mentor, and communicate job expectations to service department team members.

• Monitor workflow and prioritize service jobs to ensure timely completion

• Communicate effectively with customers regarding service updates, estimates, and technical issues

• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed

• Complete service reports and maintain clear customer records

• Schedule routine visits to key accounts

• Work with the General Service Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability