Service Sales Account Manager
POSITION SUMMARY
The Service Sales Account Manager is a key position with responsibility for all aspects of Service Sales. The successful candidate will manage the growth of Vertiv’s service business covering Service Contract and Non-Contract sales. Furthermore, he or she supports business plans, long-term objectives and customer satisfaction goals. As Service is an extremely important revenue stream for Vertiv we are looking for a highly competent and ambitious individual who is able to actively grow the business.
The role should be located in Germany (preferred in the area of Frankfurt)
RESPONSIBILITIES
- Increase Vertiv’s market share and meet/exceed the budget numbers in terms of Orders, Sales, GM in accordance with the company’s ethics and guidelines
- Actively manage and develop customer relationships to grow and maximize sales potential
- Identify, develop and actively sell Services such as Spare Parts, Repairs and Service Contracts to customers across the region
- Build growth plans for how to strengthen and mature customer relationships
- Represent the company and its corporate values in its relationship with end users, facility management companies, contractors, resellers and suppliers
- Maintain and expand relationships and network with existing Vertiv relationships
- Proactively develop leads, target prospects, key stakeholders and acquire new customers
- Define customer needs that support Vertiv’s vision to drive additional opportunities that support pipeline growth with end users and accounts
- Actively work with service sales support functions and collaborate with key stakeholders such as account managers to share account insights, opportunity identification and sales activities
- Provide, present and maintain thorough reporting on all aspects of service contract and non-contract orders, new business and penetration rate
- Active pipeline management including sales forecast.
QUALIFICATIONS
- Engineering / technical understanding; preferred degree in electrical or mechanical engineering or business administration
- Strong Service Sales background with 5+ years experience in critical support product applications
- Account Management, Selling, influencing, negotiating and problem-solving skills
- Ability to work proactively under own initiative, as well as in a team environment
- Self-Starter mentality with the ability to plan, organize and manage time effectively
- Team player with the ability to organize and motivate yourself
- Strong experience in building relationships with customers
- Ability to develop and execute strategic plans
- High level of goal orientation and a solution-oriented way of thinking and acting
- Strong presentation and communication skills
- Experience in working in a matrix organization with remote support teams
- Customer focused with excellent customer service skills
- Language skills: English at advanced level, German at native level
- IT literate and advanced MS Office & CRM skills
- Driving License
PHYSICAL & ENVIRONMENTAL DEMANDS
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TIME TRAVEL REQUIRED
- Regular travel is required (50%)
- Travel, occasionally requiring overnight stays
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
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