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Hanania Automotive Group

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SERVICE-TO-SALES MANAGER; Westside Hyundai

Open 31d

The Service-to-Sales Manager plays a vital hybrid role in bridging the service and sales departments to drive new and pre-owned vehicle sales. Operating primarily from the service lane, this manager engages directly with service customers to introduce relevant inventory, present vehicle trade-in or buy-back opportunities, and generate incremental sales.

Supervisory Responsibilities:

  • Lead and manage a team of Service-to-Sales specialists or associates.
  • Oversee staffing, training, and development for the Service-to-Sales team.
  • Conduct regular performance evaluations, coaching, and mentorship.
  • Enforce company policies and address any personnel matters within the team.

Duties & Responsibilities:

  • Anticipate and establish monthly and annual sales and expense goals, preparing the departmental operating budget.
  • Actively engage with service customers to identify upgrade, trade-in, or vehicle purchase opportunities.
  • Recruit, train, and monitor automotive sales employees, including monitoring commission sheets and payroll.
  • Ensure compliance with Federal and State laws related to automotive sales.
  • Support sales representatives in setting realistic and aggressive monthly targets, assisting with deal closure and approval.
  • Monitor departmental customer satisfaction ratings and ensure follow-up with potential buyers.
  • Develop, execute, and supervise a sales control system.
  • Provide direction for staffing, performance evaluation, and training to ensure effective sales and service programs.
  • Review and analyze customer preference and operational records to focus automotive sales efforts.
  • Consult with department heads for advertising services, equipment acquisition, and customer information.
  • Engage with prospects to understand their equipment needs and advise on suitable automotive equipment.
  • Address retail-related concerns and coordinate with salespeople to close vehicle purchase deals.
  • Forecast annual dealership sales by estimating total vehicle sales, operating profits, and departmental expenses.
  • Conduct scheduled sales training and meetings to plan and implement automotive sales objectives.
  • Respond to customer complaints and ensure the highest level of customer satisfaction.
  • Perform other duties as assigned.
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