ServiceNow Architect
Posted
Join Verdantas – A Top #ENR 73 Firm,
We at Verdantas, looking for a ServiceNow Architect to lead platform architecture, enterprise integrations, and governance, delivering scalable and high-performing ServiceNow solutions.
Key Responsibilities
Architecture & Design
- Own the end-to-end solution architecture across ServiceNow product lines (ITSM, ITOM, ITBM/SPM, HRSD, CSM, SecOps, as applicable).
- Define platform standards, design patterns, data models, and governance to ensure scalability, performance, security, and maintainability.
- Translate business requirements into robust technical designs and make build-vs-configure decisions that protect long-term platform health.
Enterprise Integrations
- Architect and oversee integrations between ServiceNow and enterprise systems (ERP, CMDB sources, HRIS, identity/SSO, monitoring, and third-party APIs).
- Design integration solutions using Integration Hub, REST/SOAP web services, MID Servers, event-driven patterns, and data-import strategies.
- Establish integration governance, error-handling, reconciliation, and security standards; ensure reliable, auditable data flows across the enterprise.
- Lead CMDB/CSDM design and data integrity strategy across integrated sources.
Team Leadership
- Lead and mentor a team of ServiceNow developers, admins, and consultants; set technical direction and uphold quality through design and code reviews.
- Own delivery quality across the SDLC — estimation, sprint planning, technical standards, and release management.
- Coach team members, grow platform capability, and manage technical dependencies across cross-functional stakeholders.
- Partner with product owners, business leaders, and vendors to align the platform roadmap with organizational priorities.
Governance & Strategy
- Chair the ServiceNow technical governance/CAB function; manage upgrades, technical debt, and instance strategy.
- Advise leadership on platform strategy, licensing implications, and emerging ServiceNow capabilities (including AI/Now Assist where relevant).
Education & Experience
- Bachelor's degree in computer science or IT or degree in a relevant field
- 10+ years in enterprise IT, with 5+ years architecting and delivering ServiceNow solutions at scale.
- Demonstrated experience designing and delivering complex enterprise integrations with ServiceNow (Integration Hub, REST/SOAP, MID Server, web services, event/messaging patterns).
- Proven experience leading technical teams and owning delivery quality across multiple concurrent workstreams.
- Deep expertise in the ServiceNow platform: scripting (JavaScript, Glide), Flow Designer, Service Portal, ACLs/security, CMDB/CSDM, and performance optimization.
- Strong grasp of ITSM/ITIL processes and enterprise architecture principles.
- Excellent stakeholder communication — able to influence both engineers and executives.
Certifications
- ServiceNow Certified Technical Architect (CTA) strongly preferred (or Certified Master Architect).
- Certified System Administrator (CSA) required.
- One or more Certified Implementation Specialist (CIS) credentials (e.g., ITSM, ITOM, HRSD, CSM).
- Integration Hub / relevant micro-certifications a plus.
Preferred
- Exposure to Agile delivery, DevOps for ServiceNow (CI/CD, automated testing/ATF), and multi-instance/global deployments.
- Familiarity with cloud platforms (AWS/Azure/GCP) and enterprise identity (SSO/SAML/OAuth).
Location and Work Set-up
- Pune, Maharashtra, India
- Work Mode: In Office
