ServiceNow ITOM Business Analyst
Summary
Analyzes IT operations needs and implements ServiceNow ITOM tools like CMDB and Discovery to streamline IT processes and align with ITIL standards.
Job Summary The ServiceNow ITOM Business Analyst is responsible for bridging business requirements with ServiceNow ITOM capabilities, ensuring successful implementation and optimization of CMDB, Discovery, Service Mapping, Event Management, and Cloud Discovery solutions. The role works closely with business stakeholders, infrastructure teams, architects, and developers to improve IT operational processes while aligning with CSDM and ITIL best practices. Key Responsibilities Gather, analyze, and…