ServiceNow ITSM Architect
Posted Updated
Summary
Architects end-to-end ServiceNow ITSM implementations in Brisbane: leads discovery workshops with business and IT stakeholders, maps current vs. future-state processes, and designs solutions across incident, problem, change, request, knowledge, service catalog, CMDB, and SLM. Core tech: ServiceNow platform and ITIL practices.
Position: ServiceNow ITSM Architect Role Overview We are seeking an experienced ServiceNow ITSM Architect with strong expertise in leading customer discovery workshops, requirement gathering, solution architecture, and end-to-end ServiceNow ITSM implementations. The ideal candidate will engage with business and IT stakeholders to understand current processes, identify transformation opportunities, and design scalable ServiceNow solutions aligned with business objectives. Key Responsibilities Di…