ServiceNow (Now Assist Architect) | Hybrid Mode | Full-time (FTE)

Role: ServiceNow (NOW Assist Architect)

Experience: 10+ Years

Employment Type: Full-time (FTE)

Location: PAN India (at Client locations only)

Mandatory Skills: NOW Assist, ServiceNow - IT Service Management.

Role Summary

Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.

Key Responsibilities

• Lead overall NOW Assist and Virtual Agent solution architecture.
• Define use case design standards, governance, and delivery roadmap.
• Work with customer stakeholders to translate business requirements into ServiceNow AI capabilities.
• Drive architecture for GenAI, NLU, AI Search, Virtual Agent, and integrations.
• Review solution design, security, scalability, and platform best practices.

Required Skills & Experience

• 12+ years of ServiceNow experience.
• Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, and AI capabilities.
• Strong enterprise architecture and stakeholder management skills.
• Experience leading large ServiceNow transformation programs.