Services Project Manager II - North America (French & English, 15:00–23:00)
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Summary
Leads customer-facing software implementation projects at UKG (HR, payroll, and time & labor products) — managing scope, resources, timelines, communication plans, and stakeholder updates. Requires project management experience, fluency in English and French, and working 3:00–11:00 p.m. Bulgaria time to cover North American business hours.
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the role:
We are seeking a skilled and experienced Project Manager to lead customer-facing software implementations. This role will involve managing project scope, resources, timelines, and communication to ensure successful project completion and high customer satisfaction.
Key Responsibilities:
- Lead internal and customer facing calls, team introductions, and define project cadence.
- Develop and execute customer communication plans.
- Determine, document and evaluate customer success criteria.
- Ensure adherence to UKG implementation methodology and processes.
- Implement project management infrastructure, including project plans, issues lists, communication plans, and project schedules.
- Prepare assigned project resources with necessary project-related information, ensuring clear understanding of requirements, roles, responsibilities, and success criteria.
- Lead your project portfolio by accurately forecasting project timelines, managing resource allocations and assuring compliance
- Manage project scope to ensure successful delivery while maximizing customer value and revenue generation.
- Manage project plans, issues lists, and documentation to maintain client expectations and project milestone success.
- Collaborate with team members to resolve project and process issues in a timely manner.
- Communicate and publish project status updates to the project team, customer team, and executives.
- Drive assigned projects to successful completion within established timelines, ensuring high customer satisfaction scores.
- Contribute to the development of new processes and tools to enhance project management delivery.
Required Qualifications:
- 3+ years of project management experience preferably in a SAAAS environment, HRMS, Payroll, and Time & Labor Management
- Strong organizational and time management skills to manage multiple tasks and projects under tight deadlines.
- Excellent communication, customer service, and consulting skills.
- Strong leadership skills with the ability to collaborate within a project team and with customers.
- Ability to manage ambiguity and adapt to evolving requirements, processes, tools, and resources.
- Experience managing customer-facing enterprise software implementation projects.
- Broad knowledge of HRMS, Payroll, and Time & Labor Management is a plus.
- Ability to work independently and collaboratively within a distributed international team.
- Ability to work 3:00 p.m. to 11:00 p.m. Bulgaria time to support North American eastern standard time business hours.
- Fluency in English and French
Benefits:
- 25 to 28 days of annual leave.
- Medical coverage provided by Bulstrad for you and your dependents.
- Life, AD&D, Disability & critical illness coverage provided by DZI.
- Meal vouchers provided by Edenred - EUR 95 per month.
- Employee Assistance Programs available 24/7.
- Global Tuition Reimbursement program – up to EUR 3 425 per year.
- Fertility support - up to EUR 6 525 per year.
- Adoption assistance.
- Business travel insurance.
- U choose program - EUR 275 every quarter to be spent on eligible items.
If you are a proactive and results-driven project manager looking to make an impact, we encourage you to apply!
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
The pay range for this position is €22,200 to €29,950 Gross/annually. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at