Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Innovations team at Genesys builds applications and agents on top of Genesys Cloud and ships them to enterprise customers through App Foundry. Think industry-specific agents built on the platform's agentic virtual agent capabilities, compliance tools, complementary platform integrations— products that businesses use to orchestrate customer experiences every day. We're a team that operates more like a product studio than a traditional engineering org.

We're hiring a full-stack engineer who wants to build AI applications that solve real problems in customer experience. You'll work across the stack — React frontends, backend services, LLM integrations — and be expected to look at a messy customer problem, figure out what to build, and get it into production.

The number one thing we hire for: drive. You don't wait for perfect requirements. You run the experiment, measure what happened, and iterate. Don’t have the resume experience? Show us what you’ve built and we’ll give you due consideration.

Example projects

· An industry-specific AI agent (healthcare, financial services, etc.) built on Genesys Cloud's virtual agent platform, handling the full lifecycle from intent detection through action execution with reliable human handoffs.

· A compliance monitoring tool that evaluates live interactions against regulatory requirements and gives supervisors actionable options to coach or step into interactions

· Evaluation infrastructure for our agent products — golden-set testing, adversarial conversation generation, cost/latency/quality scoring.

Key Responsibilities

· Own features end-to-end: design, build, test, deploy, and iterate on AI agents and applications shipping to enterprise customers.

· Build agentic systems that plan and act using tools and APIs, with attention to reliability, safety, and observability in production.

· Work across the full stack: React/TypeScript, backend services (Java, Python, or Node), and LLM integration layers.

· Partner with solution consultants, product, and customers to understand the actual problem before writing code.

Required Qualifications

· ~3 years of professional software engineering, or equivalent demonstrated by shipped products.

· Full-stack fundamentals across frontend, backend, and APIs. TypeScript/JavaScript plus Java, Python, or Node.

· Hands-on experience building with LLMs — tool calling, structured outputs, retrieval/RAG, evaluation. Production preferred, serious side projects count.

· Comfortable with agentic patterns: multi-step reasoning, autonomous tool use, structured planning, and the failure modes that come with giving an LLM real agency.

· Working familiarity with AWS — you've deployed and operated services there. Experience with Lambda, ECS/Fargate, Bedrock, or similar is a plus.

· High ownership: you self-start, you ship, you figure things out.

· Fluent in English

Preferred Qualifications

· Experience in customer service, contact center, or CX domains, especially AI oriented systems like Sierra, Decagon, or Kore.AI

· Agent orchestration frameworks (LangGraph, CrewAI, or similar) and multi-agent coordination patterns.

· Deeper AWS: Bedrock, Step Functions, SQS/SNS, CDK/Terraform.

· Distributed systems, event-driven architectures, observability.

· Enterprise SaaS experience: multi-tenancy, metering, access control.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.