Solution Architect - ServiceNow ITAM
Summary
Solution Architect who leads end-to-end architecture, design, and implementation of ServiceNow IT Asset Management solutions (HAM Pro and SAM Pro) — asset lifecycle processes, software license compliance, CMDB alignment, and discovery integrations — while providing technical leadership to implementation teams.
Job Description :
We are looking for an experienced Solution Architect - IT Asset Management (ITAM) to lead the architecture, design, and implementation of ServiceNow IT Asset Management solutions, including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).
Key Responsibilities :
- Lead end-to-end architecture, design, and implementation of ServiceNow ITAM solutions, including HAM Pro and SAM Pro.
- Define and implement hardware and software asset lifecycle management strategies.
- Design and establish IT asset management processes, workflows, policies, and governance frameworks.
- Lead software asset management, including software license compliance, entitlement management, reclamation, and optimization.
- Design hardware asset management processes covering procurement, receiving, deployment, maintenance, stock management, and disposal.
- Define and manage integrations with ServiceNow Discovery, third-party discovery tools, and other IT systems.
- Ensure effective CMDB alignment, data accuracy, normalization, and reconciliation.
- Develop ITAM architecture standards, solution designs, technical documentation, and implementation roadmaps.
- Collaborate with IT, procurement, finance, infrastructure, security, and application teams to understand business requirements.
- Identify opportunities for automation, process improvement, cost optimization, and operational efficiency.
- Provide technical leadership and guidance to development, implementation, and support teams.
- Ensure ITAM solutions follow ServiceNow best practices, scalability, security, and performance standards.
Required Technical Skills :
- Strong experience with ServiceNow platform architecture and implementation.
- Hands-on expertise in ServiceNow Hardware Asset Management (HAM Pro).
- Strong expertise in ServiceNow Software Asset Management (SAM Pro).
- Knowledge of IT Asset Management (ITAM) processes and asset lifecycle management.
- Experience with software license management, compliance, reconciliation, and optimization.
- Strong understanding of CMDB architecture, configuration items, data models, and relationships.
- Experience with ServiceNow Discovery and third-party discovery integrations.
- Knowledge of ServiceNow workflows, Flow Designer, IntegrationHub, APIs, and platform capabilities.
- Experience in ITAM governance, process design, and enterprise-level solution architecture.
Preferred Qualifications :
- ServiceNow Certified Implementation Specialist (CIS) - Hardware Asset Management.
- ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management.
- ServiceNow Certified System Administrator (CSA).
- Experience implementing ITAM solutions in large enterprise environments.
- Knowledge of ITIL frameworks and IT service management processes.
- Experience with SAM optimization tools and software publishers such as Microsoft, Oracle, IBM, and Adobe.
Key Competencies :
- Solution architecture and technical leadership.
- Stakeholder management and communication.
- Enterprise ITAM transformation.
- Analytical and problem-solving skills.
- Governance and process optimization.
- Ability to translate business requirements into scalable technical solutions.