Sr. Account Manager - Retail
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
About the team and what we'll build together
You're the reason our clients' loyalty programs run like clockwork. As Sr. Account Manager, you'll run day-to-day operations across one or more of Kobie's retail accounts, own client communication and coordination, and rally cross-functional teams to deliver on every commitment. This is where great Client Services careers are built.
In the Retail Vertical, this means:
You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business.
How you will make an impact
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Day-to-day client partnership: Be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.
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Flawless execution: Turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.
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Program operations: Manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.
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Cross-functional coordination: Guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.
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Early signals: Spot risk, shifting priorities, and unmet needs, and raise them before they become issues.
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Commercial support: Track contract milestones and support accurate, on-time billing.
What you need to be successful
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5+ years in marketing, loyalty, or account management, ideally client-facing.
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Proven ability to juggle multiple accounts and priorities without losing the detail.
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Technical acumen: you understand how platforms fit into a martech ecosystem and how features bring marketing ideas to life.
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Clear, confident written and verbal communication.
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Foundational financial and data analysis skills.
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Bachelor's degree in marketing or a related field.
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Ability to travel up to 15%
Bonus Points
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Retail industry experience
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SaaS or loyalty platform experience, plus CRM and promotional marketing.
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Familiarity with tools like Jira, Workfront, and Google Analytics.
Where this role leads: Associate Director, Client Services, where you move from running the program to shaping it.
Skills
As published by lever · 17 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (16)
- Will you require Kobie to sponsor an employment-based immigration case now or at any time in the future in order to work in the United States (for example, an H-1B visa or other work authorization sponsorship)? optional
- Are you willing to submit a drug screen and background check?* optional
- What is your current location (State)? optional
- How did you learn about this specific role at Kobie? (Select the most accurate answer) optional
- How many years of experience do you have? optional
- To confirm you carefully read instructions, please select the SECOND option below
- We include this question to ensure each application is completed by a person. Please select "I confirm I am completing this application myself"
- Which best describes Kobie as a company?
- As a remote-first company, Kobie believes flexibility and meaningful in-person connection can go hand in hand. While travel requirements vary by role, employees may periodically travel for team collaboration, customer meetings, training, and company events, including visits to our headquarters in St. Petersburg, Florida. Are you able and willing to travel as needed to support these activities?
- Kobie operates in the following states. Are you currently located in one of these states? Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Wisconsin
- What is your annual salary expectation for a new opportunity? optional
- Are you flexible if the budget is slightly outside of your desired range? optional
- Which best describes your most recent client-facing experience?
- Which best describes your experience with marketing technology platforms, such as loyalty, CRM, or campaign platforms?
- Which best describes how you have managed client work?
- Which best describes your highest level of education?
Written answers (1)
- If you were referred by a Kobie employee, please list their name. Leave blank if not referred. optional