Sr. Application Support Engineer
About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 45 years in the US. Data Axle is now setting up a strategic global centre of excellence in Pune. This centre will deliver mission critical data services to its global customers powered by its proprietary cloud-based technology platform and leveraging proprietary business & consumer databases. Data Axle is headquartered in Dallas, TX, USA.
Roles & Responsibilities:
We are looking for a Senior Application Support Engineer responsible for maintaining business application systems, as well as testing and supporting a diverse range of applications. This position is also responsible for analysis of systems and for the coordination of project efforts.
- Test major features, as well as work jointly with other team members to provide complex software enhancements.
- Analyze and suggest improvements for products and processes.
- Provide technical leadership and coaching to team members as well as solutions to complex application problems.
- Provide engineering with detailed information relevant to application issues. Ability to trouble shoot complex issues.
- Construct and design documents and documentation to aid in maintenance process flows, issue identification and trouble-shooting procedures.
- Interact with key partners and internal users regarding timelines, technical issues, and infrastructure integration.
- Develop strong working relationships with managers and analysts.
- Provide leadership in the implementation of an array of applications.
- Understand and work with data in with varying degrees of complexity and scale.
- Test, modify, and support applications.
- Identify limitations of existing systems and offer suggestions for improvement.
- Analyze data needs and system requirements to support a complex array of applications and configurations.
- Coordinate the implementation of application components.
- Perform other miscellaneous duties as assigned by management.