Sr. IT Support & Helpdesk Specialist
Posted 10
views
Summary
Senior IT support and helpdesk specialist at Mizuho Bank in Bangkok: day-to-day user support across Windows, network, and DC environments, operating ServiceNow ITSM ticketing, and reporting in English while following ITIL practices.
Job Description:
Basic IT related skills for user support such as Windows OS, DC, Network and K/W
Basic skills of Ticketing system such as ServiceNow ITSM (As a controller and user)
Understanding of ITIL framework
Communication and Reporting skills in English to user, manager and management
Qualifications:
Minimum 7 years of experience in IT support.
Experience on design and administration of ticketing systems is preferable.
Decent English