Sr Manager, D2C Sales
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
The Senior Manager, Direct to Consumer leads our Direct to Consumer team at T-Mobile. D2C is essential to our market strategy – introducing communities by directly engaging with potential customers through D2C efforts, sponsoring & attending events and thought leadership opportunities. The Senior Manager strategically plans and leads the execution of the D2C mission – building & developing a motivated, engaged, and fully capable team committed to building relationships throughout communities.Job Responsibilities:- Field Sales & Operations Leadership ⦁ Recruits, trains, and engages a high-performing D2C sales team to deliver on T-Mobile’s objectives ⦁ Supports team members and third party vendors through ongoing coaching that enhances their performance ⦁ Develops & implements strategies that achieve sales targets and grow T-Mobile market share ⦁ Analyzes market trends and competitive intelligence to identify new opportunities ⦁ Manages to sales budget – allocating resources to maximize ROI & adjust where needed ⦁ Collaborates closely with all local sales channels to align sales initiatives with overall business goals ⦁ Facilitates ongoing training to upskill & keep the team informed on new products & trends ⦁ Performs other duties as assigned, including departmental & cross-functional projects
- Customer Experience & Retention Strategies ⦁ Ensure an exceptional customer experience by implementing best-in-class sales models with 3rd party vendors and work with T-Mobile Care teams to leverage digital assets for service and sales opportunities ⦁ Cultivates strong relationships with customers & their communities – delivers proactive communication in the markets and promptly responds ⦁ Oversee sales initiatives that focus on long-term customer value and loyalty designed to increase Broadband sales in the designated target areas ⦁ Work cross-functionally to address pain points in key sales processes and post-sale support to enhance customer experience & retention
- Performance Management & Reporting ⦁ Hold third-party vendors to the highest possible standards laid out in their contract to ensure market growth is balanced with exceptional customer experience ⦁ Sets performance goals for the team; monitors and coaches to goals continuously ⦁ Prepares regular reports on sales performance, market trends, and customer feedback ⦁ Analyzes multiple data sources to drive decision-making & improve sales strategy
Education:
- High School Diploma/GED (Required)
- Bachelor's Degree: Marketing, Finance, Business Administration, or similar areas of focus (Preferred)
- 4-7 years Proven track record of leading high-performing sales teams and driving revenue growth with preferred experience in recurring revenue businesses that operate in multi-channels and where customer experience is highly valued. (Required)
- 2-4 years Direct & indirect management experience. (Preferred)
Knowledge, Skills and Abilities:
- Strategic Sales Growth & Planning: Proven ability to develop and execute sales plans, while adhering to company policies. (Required)
- Communication: Articulate verbal & written communicator capable of inspiring the targeted audience. (Required)
- Leadership Development: Strong track record of developing direct reports. (Required)
- Building Relationships: Highly skilled at establishing & growing relationships with internal stakeholders & external vendors. (Required)
- Strategic Thinking: Capable of analyzing critical factors & variables to influence long-term success in a business. (Required)
- Change Management: A champion of change equipped to inspire others to embrace new concepts, ideas & initiatives. (Required)
- Data Analytics: Adept at leveraging various data points to drive impactful business decision making. (Preferred)
- Program Management: Capable of developing and implementing new programs. (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
- Travel Required (Yes/No): Yes
DOT Regulated:
- DOT Regulated Position (Yes/No): Yes
- Safety Sensitive Position (Yes/No): Yes
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .
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