Sr. Support Analyst / Lead L5
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Description
Position Description:
ompany Profile:
.
Responsibilities
Direct Responsibilities
. Design the products (including UX design), taking local specificities into account
. Prepare product specifications
. Validate that the developed product is aligned with requirements
. Coordinate with CIB Cloud Market Place and Robotics teams to agree on placement in marketplace CIB Cloud platform
. Follow up on product lifecycle, liaise with Product Portfolio Management to maintain service catalogue
. Serve as SPOC on product throughout its life in production
. Prepare all documentation needed on product
. Review customer feedback and perform regular product reviews
. Manage all potential product evolutions and communication
. Manage product performance based on data analytics (Aramchek)
. Guaranty the functioning and the quality of the product
Contributing Responsibilities
. Participate in API design management (REST, Curl, Python requests).
. Work with infrastructure security tools (Kubernetes, Vault, HashiCorp, CyberArk, Keycloak, Illumio, HA Proxy)
Technical Behavioral Competencies
Specific Qualifications:
Skills Referential (Required knowledge, skills and abilities)
Technical Skills (required):
. Google APIGEE
. OpenShift
. Linux/Unix
. Automation
. Networking Security
. Incident Management
Technical Skills (desirable)
. Git / Bitbucket
. ITIL methodology
. Postman
Behavioral Skills:
. Learning Agility - quickly master new technologies and frameworks.
. Proactivity - anticipate issues and suggest continuous improvement actions.
. Problem Solving - diagnose complex incidents and deliver robust fixes.
. Collaboration Communication - work effectively with global (Paris) and local (Bangalore) teams.
Education Level: Bachelor's degree in Computer Science, Software Engineering, Information Technology or a related discipline (Master's preferred).
Location: Bangalore
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
LI-SA2
.
Responsibilities
Direct Responsibilities
. Design the products (including UX design), taking local specificities into account
. Prepare product specifications
. Validate that the developed product is aligned with requirements
. Coordinate with CIB Cloud Market Place and Robotics teams to agree on placement in marketplace CIB Cloud platform
. Follow up on product lifecycle, liaise with Product Portfolio Management to maintain service catalogue
. Serve as SPOC on product throughout its life in production
. Prepare all documentation needed on product
. Review customer feedback and perform regular product reviews
. Manage all potential product evolutions and communication
. Manage product performance based on data analytics (Aramchek)
. Guaranty the functioning and the quality of the product
Contributing Responsibilities
. Participate in API design management (REST, Curl, Python requests).
. Work with infrastructure security tools (Kubernetes, Vault, HashiCorp, CyberArk, Keycloak, Illumio, HA Proxy)
Technical Behavioral Competencies
Specific Qualifications:
Skills Referential (Required knowledge, skills and abilities)
Technical Skills (required):
. Google APIGEE
. OpenShift
. Linux/Unix
. Automation
. Networking Security
. Incident Management
Technical Skills (desirable)
. Git / Bitbucket
. ITIL methodology
. Postman
Behavioral Skills:
. Learning Agility - quickly master new technologies and frameworks.
. Proactivity - anticipate issues and suggest continuous improvement actions.
. Problem Solving - diagnose complex incidents and deliver robust fixes.
. Collaboration Communication - work effectively with global (Paris) and local (Bangalore) teams.
Education Level: Bachelor's degree in Computer Science, Software Engineering, Information Technology or a related discipline (Master's preferred).
Location: Bangalore
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
LI-SA2
Skills:
- OpenShift
- Shell Script
- Network Security
- RESTful (Rest-APIs)