Support Analyst - Mercury
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Summary
Support Analyst administering the Mercury enterprise application: maintaining master data, supporting deployment and data migration, performing functional testing before releases, and providing first-level user support. Suited to someone with 3-8 years in application support, master data management, or data migration.
Key Skills: Data Migration, Master Data, Mercury Test, MDM, UAT, Testing
Roles and Responsibilities:
- Administer and maintain Mercury master data, ensuring accuracy, completeness, and appropriate control.
- Support Mercury deployment, data migration, release readiness, and post-live application management.
- Perform functional validation and Mercury testing before application releases and migration activities.
- Provide first-level user support, investigate incidents, and coordinate resolutions with application editors and IT teams.
- Prepare functional specifications, support documentation, user guidance, and training materials for Mercury processes and workflows.
Skills Required:
- 3 - 8 years of experience in application support, functional administration, master data, or data migration.
- Hands-on experience with Mercury application support, functional administration, or equivalent enterprise application support.
- Strong understanding of master data management and data migration controls.
- Experience executing functional tests and validating application changes or migration outcomes.
- Ability to analyze user issues, document requirements, support integrations with business processes, and coordinate issue resolution.
Good to Have:
- Experience with UAT and structured testing activities.
Education: Advanced university degree in Engineering, Finance, Information Technology, or a related discipline.