Support Analyst

MOVe Logistics Group is one of New Zealand’s leading freight and logistics companies. MOVe Group is a publicly listed organisation on the NZSX, housing a number of key divisions across the transport and logistics spectrum. Our brands have, in some cases, been operating since 1869 and we have a strong presence in provincial New Zealand as well as the main centres. We are looking for a driven individual to fulfil our Support Analyst position in the Service Desk Team.

Technology is a key enabler for our business and customers. The Service Desk team support our business by taking calls and resolving tickets to make sure our technology is running smoothly. As a part of the Service desk team you will gain experience in the logistics industry in New Zealand and gain hands on experience with a wide range of Technology. We believe in continuous improvement and provide internal training and certification opportunities.

A successful candidate will be a quick learner with a passion for solving problems and helping people. If you believe you have the skills and experience to be successful in this role, we would like to hear from you. Please apply by sending through your C.V and cover letter via this advert.

Being a Support Analyst at MOVe

Our service desk operates between 7.30am to 5.30pm. Our team work offset times to cover this window.

Logistics is a 24x7 business. Every team member is required to do a week of on call a month to cover this.

We are based in Christchurch with a team also in New Plymouth. MOVe operates out of over 40 sites across the country. Travel may be required for site visits.

We strive to deliver great service to the business. To keep up with business demand our Support Analysts are expected to:

· Manage support queue, reports to manager early if target isn’t going to be met

· Have no ticket in queue older than 2 weeks

· Communication guidelines followed

· Responsible for triaging new ticket queue

· Responsible for early escalation of tickets

· Responsible for driving tickets to completion

· Support delivery of IT business projects

What we look for in a Support Analyst

Support Analyst requirements are:

· Excellent communications

· Troubleshoot tickets

· Prioritise tickets

· Escalate, if needed, unresolved problems to a higher level of support

· Work to given Service Level Agreements and KPI's

· Coordinate with Team Members in problem solving

· Deploy / Support and management of end user devices including laptops, desktops, printers, and mobile devices

· Ensure the integrity and security of technology systems

· Aim on the side of security first

· Create and maintain documentation

· Any other duties that the company may require you to complete from time to time

· Work with our vendors to deliver outcomes

· On-Call support after hours

· Complete training as advised by your manager

· Any other duties as determined by your manager

What You'll Get in Return

Grow Your IT Career:

Gain hands-on experience supporting a wide range of technologies across a large, nationwide logistics business. You'll have opportunities to expand your technical skills, learn new systems, and access internal training and certification pathways.

Variety & Challenge:

No two days are the same. You'll be exposed to a diverse technology environment, supporting users across more than 40 sites throughout New Zealand and contributing to projects that help keep our business moving.

Ownership & Impact:

Play a crucial role in keeping our operations running smoothly. From resolving technical issues to supporting business-critical systems, your work will have a direct impact on our people, customers, and nationwide freight network.

Supportive Team Environment:

Join a collaborative Service Desk team that values knowledge sharing, continuous improvement, and delivering excellent customer service. You'll work alongside experienced IT professionals who are committed to helping you succeed.

Competitive Remuneration & Benefits:

Receive a competitive salary package that reflects your skills and experience, along with the opportunity to be part of a well-established, publicly listed New Zealand organisation with a proud history and strong future.

Ready to Make an Impact?

If you're a passionate problem solver who enjoys helping people, learning new technologies, and thriving in a fast-paced environment, we'd love to hear from you. Apply today and become part of a team that helps keep New Zealand moving