Support Specialist Level 2

Salary: Life, and Income Protection Insurance

• Resolve ICT issues and support modern workplace technology
• Variety and autonomy
• Opportunities to grow your ICT career

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

At Environment Canterbury, we're working together to shape a thriving and resilient Canterbury for current and future generations.

As the regional council for Waitaha Canterbury, we care for the region's air, land, water, and communities. Working alongside mana whenua Ngāi Tahu, stakeholders, and communities, we deliver three essential services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

As Canterbury continues to grow and change, so do we. We operate in a dynamic environment, responding to evolving legislation, policy, and community needs while continuing to deliver for our communities, partners, and te taiao (the environment). Adapting to change, embracing new opportunities, and finding better ways of working are all part of creating great outcomes for Canterbury.

Kōrero mō te Tūranga | About the Role

In this hands-on role, you'll provide frontline desktop and end-user support that enables our people to deliver essential services across Canterbury. You'll enjoy a varied workload, working across hardware, software, mobile devices, meeting room technology, user access management, and vendor coordination.

This is an excellent opportunity for someone who enjoys solving problems, building relationships, and delivering a high-quality customer experience while working within a complex and evolving technology environment.

Key responsibilities include:

• Provide front-line Service Desk support for hardware, software and user issues.
• Triage and resolve support tickets within SLAs, keeping users informed.
• Manage user accounts, access, licences and onboarding/offboarding requests.
• Coordinate vendor support for hardware, software, printers and device replacements.
• Contribute to projects, office moves and service improvement initiatives.
• Maintain knowledge resources and support team knowledge sharing.
• Escalate critical incidents to senior team members when required.
• Troubleshoot and resolve complex issues across devices, applications, access and connectivity.

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You'll be a proactive and approachable ICT support professional who enjoys helping people and takes pride in delivering excellent customer service. You bring strong technical knowledge, a practical problem-solving mindset and a sharp eye for detail. You can identify improvement opportunities and turn these into process improvement changes. You can communicate confidently with people at all levels of the organisation.

You're equally comfortable working independently and as part of a collaborative team, and you're motivated by making technology simpler and more effective for others.

Mātau ā-Wheako | Experience

Ideally, you’ll have a relevant ICT qualification along with at least two years' experience supporting PC hardware, software, networking and end users. You’ll also have the following:

• Working in an ICT support environment within a large or complex organisation
• Proven skills in hardware fault diagnosis, device deployment and PC repair
• Sound knowledge of Microsoft 365 and other commonly used corporate software applications

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury

We're a values-led organisation, and our values shape how we work, make decisions, and support each other every day.

• Kaitiakitanga (Stewardship) We make good decisions today for a better tomorrow.
• Pononga (Integrity) – we act honestly, take responsibility and o what we say.
• Manaakitanga (People First) - we put people first and treat everyone with care and respect.
• Whanaungatanga (Collaboration) – We build strong relationships and achieve more together.
• Māiatanga (Can Do)- We are brave solution focussed and make things happen.

Our values guide the way we work and shape our workplace culture. Throughout the recruitment process, you'll have the opportunity to share examples of how your experiences and approach align with these values.

We know that diverse perspectives, experiences, and ways of thinking help us make better decisions and achieve better outcomes for our communities and environment. That's why we're committed to creating an inclusive workplace where everyone feels valued, respected, and able to contribute.

We're also on a journey to become a Treaty partner of excellence. We support our people to grow their confidence and capability in te ao Māori and encourage the use of kaupapa Māori, mātauranga Māori, and te reo Māori in our everyday mahi. Wherever you are on your journey, you'll be welcomed and supported.

Ko ētahi atu kōrero | Additional Information

Apply directly by completing the online application form and submitting your CV and cover letter.

Applications close Sunday 15 November.

We welcome your application and encourage you to apply early. To keep recruitment moving, we review applications as we receive them and may begin interviews before the closing date. The advertising period may be shortened as the process progresses.

To be considered for this opportunity, candidates must have the legal right to work in New Zealand at the time of application and hold work rights that will enable them to fulfil the full term of employment.

Shortlisted candidates will be required to complete an interview process, reference checks, and a criminal history check. Additional background checks may be required depending on the nature of the role.

If you're excited about this role but don't meet every requirement in the position description, we still encourage you to apply.

Me mahi tahi tātou │ Together we can

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