System Engineer

System Engineer (Government Project)

We are seeking a skilled and proactive System Engineer to join our team dedicated to supporting the operational maintenance, stability, and security of a HK Gov’t project. You will work directly at the client premises in Wanchai, serving as a vital bridge between client stakeholders and our offshore technical teams.

Key Responsibilities

· Infrastructure Management: Perform system installation, configuration, integration, and version upgrades on servers and related core infrastructure.

· Maintenance & Tuning: Conduct routine server maintenance, OS/system patching, and performance tuning to ensure high availability and robust security.

· Capacity Planning: Monitor system capacity and performance trends; proactively recommend and execute scaling and capacity actions.

· Incident & Problem Management: Diagnose complex system issues, perform thorough root-cause analysis, and deliver effective remedial solutions within strict SLA timelines.

· Client Engagement: Articulate technical recommendations and maintenance solutions to clients and government stakeholders in a clear, professional manner.

· Technical Documentation: Prepare and maintain high-quality documentation, including technical procedures, incident reports, change records, and solution proposals.

· Cross-Border Collaboration: Collaborate closely with offshore team members and client stakeholders to coordinate system changes, releases, and incident handling.

Requirements

· Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

· Experience: Proven track record in system maintenance and infrastructure support, with preferred experience handling HKSARG systems or large-scale public sector projects.

· Technical Stack: Strong technical knowledge of cloud platforms and infrastructure, with specific hands-on experience in Linux, Veritas NetBackup (NBU), and Kubernetes (K8S).

· IT Security: Experience implementing IT security controls and ensuring strict compliance with organizational and government security standards.

· Process Familiarity: Solid understanding of ITIL/ITSM processes (Incident, Change, and Problem Management) and related enterprise tooling.

· Soft Skills: Strong analytical troubleshooting skills, independence to work effectively on-site, and a proactive attitude.

· Communication: Excellent communication skills to align offshore technical teams with onsite clients.

· Languages: Fluent in Cantonese and Mandarin, with professional proficiency in written and spoken English and Chinese.

Please send your resume including your current and expected salary details to hrd.hk1@gientech.com