Systems Engineer - Managed Services

About Corbel
Corbel Tech (part of Corbel Group) is a National Australian managed service provider. We look after the IT, security and cloud for businesses across Australia. We're a small, close team of mates who look out for each other, share what we know, and care about doing the job properly. We're also forward-looking. Through our AI pilot program we're putting AI agents and bots to work alongside our engineers. We're growing, with new clients coming on board and we need another solid engineer to join us.

The role
This is a predominantly hands-on Level 2 role that sits within our service desk and project team. You'll take tickets and escalations, own problems through to the fix, and spend part of your week onsite at client sites. You'll also work on projects. You'll be part of our AI pilot program too, working day to day with AI agents and bots and helping shape how we use them for our team and our clients. There are no glass ceilings here. If you can do it and want to take it on, you'll get the chance, whether that's security, projects, or AI. You won't be thrown in the deep end on your own either. You'll be mentored by experienced engineers who are genuinely happy to help, back you up on the tricky stuff, and help you grow.

What you'll do

• Administer, configure and maintain security controls against Essential Eight baselines and report on maturity

• Resolve incidents and requests, mostly at L2 with some L3, across Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive

• Manage users, access, MFA, Conditional Access and device compliance in Entra ID and Intune

• Respond to security alerts and help investigate suspicious activity

• Look after Windows servers, Active Directory, DNS/DHCP, virtual hosts and backups

• Troubleshoot networks, Wi-Fi, firewalls and internet links

• Visit client sites regularly for scheduled support, hardware and urgent issues

• Deliver project tasks such as upgrades, device rollouts, server and VM builds, and new site setups

• Work alongside AI agents and bots in our pilot program and help improve how they support the team

• Work with third-party vendors to get issues fixed

• Pick up additional responsibilities as you show you're ready. We back people who want to stretch

What you'll bring

• 3+ years in an MSP or IT support role, working confidently at Level 2

• Strong Microsoft 365, Entra ID and Intune skills

• Experience configuring and managing M365 security controls against Essential Eight requirements

• Hands-on Windows Server, Active Directory and networking experience

• Experience with RMM, PSA and backup tools

• Curiosity about AI and automation, and an openness to new ways of working

• A calm, clear communicator who can talk to both staff and managers

• A can-do attitude and the drive to take on more as you grow

• Australian citizenship (required for DISP certified clients)

• Full Australian driver's licence and happy to travel to client sites around Greater Sydney

Nice to have

• Firewall experience

• Exposure to Azure, Microsoft Purview or Secure Score

• Hands-on experience with, or awareness of, AI tools such as Claude, Microsoft Copilot, OpenAI, Grok or others, plus automation or scripting (PowerShell, Power Automate)

• Project delivery experience, such as migrations, rollouts or new site builds

What we offer

• Mentoring from a great team who share knowledge, have your back and want you to succeed

• A front-row seat in our AI pilot program, working with AI agents and bots

• No glass ceilings. Your role grows with your ability

• Variety, with real ownership across support, security, projects and AI

• A supportive, no-nonsense team in a growing business

• Modern Microsoft-first tooling