Team Lead Inside Sales UK Market

Help us shape the future of healthcare technology!

At Top Doctors Group, we are transforming the way people access healthcare. Through technology, we connect patients, healthcare professionals and clinics to deliver a more accessible, efficient and human healthcare experience.

Today, we operate in 10 countries, developing digital solutions that help thousands of healthcare professionals grow their practices while enabling millions of patients to find the care they need.

We believe technology creates its greatest impact when it serves people. That's why we're continuing to grow and are looking for talented people who want to help us build the future of digital healthcare in an international, innovative and fast-growing environment.

💡 Why is this role exciting?

Because you'll play a key role in driving the commercial performance and growth of Top Doctors UK. As our Inside Sales Team Lead, you'll take ownership of the daily operations, performance and development of our Barcelona-based Inside Sales team, ensuring that every activity contributes to our business objectives.

This is much more than a people management role. You'll become a trusted operational partner to the Commercial Director, translating commercial priorities into action, making autonomous decisions and ensuring the team remains focused, motivated and accountable.

You'll have the opportunity to combine hands-on leadership, commercial excellence and operational decision-making, creating a high-performing environment where people grow, processes improve and results make a real impact.

🚀 What you will do

👥 People Leadership, Motivation & Accountability

• Lead, motivate and develop the Inside Sales team, fostering a high-performance culture built on accountability, collaboration and continuous improvement.

• Manage individual and team performance, providing regular feedback, recognising achievements and addressing underperformance constructively.

• Act as the team's main operational reference, setting clear expectations, promoting engagement and ensuring alignment with business priorities.

🎯 Business Alignment & Operational Decision-Making

• Act as a trusted operational partner to the Commercial Director, ensuring that daily activities and decisions are aligned with the company's commercial strategy.

• Translate business priorities into concrete actions, making autonomous decisions to drive team performance and operational efficiency.

• Anticipate challenges, proactively propose solutions and escalate critical issues when necessary.

📊 Performance Management & KPI Ownership

• Monitor and analyse key commercial KPIs, including call activity, qualified meetings, cancellations, productivity and sales conversion.

• Identify performance gaps and implement corrective action plans to improve individual and team results.

• Provide the Commercial Director with regular performance updates, actionable insights and recommendations.

📞 Sales Coaching & Commercial Excellence

• Review sales calls and provide hands-on coaching in prospecting, lead qualification, objection handling and appointment setting.

• Support the team in complex customer interactions, ensuring high standards of communication and commercial effectiveness.

• Drive continuous improvement in sales techniques, appointment quality and conversion rates.

⚙️ Planning, Organisation & Operational Execution

• Oversee daily Inside Sales operations, establishing priorities, organising schedules and allocating workloads effectively.

• Ensure timely execution of commercial activities, maximising team productivity and alignment with business objectives.

• Identify operational inefficiencies and implement improvements to optimise team performance.

💻 CRM, Reporting & Process Optimisation

• Ensure CRM accuracy, pipeline quality and consistent adherence to established sales processes.

• Leverage CRM data, call analytics and digital sales tools to monitor activity and identify improvement opportunities.

• Promote process discipline, reliable reporting and continuous operational improvement.

🤝 Cross-functional Collaboration

• Work closely with Field Sales, Account Managers, Client Managers, Marketing, Revenue Operations and Auditing teams to ensure alignment across the commercial process.

• Coordinate efforts to improve lead quality, appointment effectiveness and downstream sales conversion.

• Facilitate communication between teams, ensuring a consistent and efficient customer journey.

👀 We would love to meet you if...

You're a natural leader who knows how to bring out the best in people, enjoys taking ownership and feels comfortable making decisions in a fast-paced commercial environment.

You'll likely be a great fit if you have:

✔ Proven experience leading an Inside Sales, SDR or B2B outbound sales team, with responsibility for both people management and commercial results.

✔ Strong leadership and coaching skills, with the ability to motivate teams, manage performance, address underperformance and handle challenging situations professionally.

✔ A hands-on, accountable and business-oriented mindset, with the confidence to make autonomous decisions and translate commercial priorities into effective actions.

✔ Solid experience managing sales KPIs, analysing performance data and implementing corrective actions to improve productivity and conversion.

✔ Strong organisational and problem-solving skills, with the ability to prioritise workloads, anticipate challenges and ensure consistent execution.

✔ Excellent communication and interpersonal skills, including the ability to provide constructive feedback, manage conflict and build trust across teams.

✔ Experience working with CRM platforms and structured sales processes, ensuring accurate reporting and effective pipeline management.

✔ Fluent English (C1 level or above), both written and spoken.

✔ Availability to work on-site at our Barcelona office, with occasional remote working flexibility when required.

➕ Experience in Healthcare, HealthTech or B2B SaaS, particularly within the UK private healthcare market, would be a plus.

➕ Knowledge of Microsoft Dynamics 365, AI-powered sales tools, call analytics or quality assurance solutions would be highly valued.

➕ Familiarity with multichannel prospecting strategies and previous involvement in recruiting, onboarding or scaling commercial teams would also be an advantage.

💙 What you'll find

📈 Real opportunities for professional growth and career development.

🏢 An on-site working model in our Barcelona office, with occasional remote working flexibility when required.

🕑 Full-time schedule: Monday to Thursday, 9:00 am – 6:30 pm, and Friday, 9:00 am – 3:00 pm.

💰 Salary between €28,000 and €32,000 gross per year.

🎂 Your birthday off.

💱 Flexible compensation and employee benefits.

🏥 Healthcare discounts.

🌎 An international, dynamic and collaborative environment.

👥 Leaders who prioritise support, autonomy and personal development.

🥳 A team where you'll learn, grow and enjoy the journey together.

🌱 Diversity & Inclusion

At Top Doctors Group, we believe that diverse experiences, perspectives and backgrounds help us build stronger teams and better solutions. We are committed to creating an inclusive workplace where everyone has equal opportunities to grow and succeed. If you need any adjustments or support during the recruitment process, we'll be happy to help.

🚀 Interested?

If you've made it this far and see yourself in much of what we've described, we'd love to hear from you. We don't believe in perfect candidates or people who tick every single box. Beyond specific experience, we value the skills, mindset and ways of working that enable people to make a real impact and contribute to our growth.

If this sounds like the challenge you're looking for, apply now!