Team Leader - Service Desk
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Summary
Leads a service desk team of up to 18 agents handling inbound calls in Brisbane on a 6-month contract with immediate start. The focus is call-centre team leadership, KPI delivery, reporting, timely problem resolution, and process improvement rather than deep technical work.
T eam Leader– Service Desk Brisbane 6 month contract Immediate start Experienced Team Leader with inbound call centre experience to manage a team of up to 18 agents/team members. The Service Desk provides support to inbound calls, so some technical skills are helpful, however it’s more about ticking the following boxes: Effective team leadership and guidance Proficiency in reporting utilising appropriate tools Effective and timely problem resolution Implementing process improvement Performance …