Technical Customer Success Manager – English Market

Technical Customer Success Manager – English Market

Location: Lisbon, Portugal
Work Model: On-site –
Working Hours: Monday to Friday, rotating shifts between 08:00 and 18:00

About the Role

We are hiring a Technical Customer Success Manager to manage and grow a portfolio of high-potential SMB customers using cloud technology.

You will act as a trusted technical advisor, helping customers identify business opportunities, adopt cloud solutions, increase consumption and achieve their technology objectives.

Key Responsibilities

• Own and manage a portfolio of business customers throughout the customer lifecycle.
• Act as the primary technical and commercial point of contact for assigned accounts.
• Identify new business opportunities and develop existing customer relationships.
• Conduct technical discovery and position suitable cloud solutions.
• Manage opportunities through the complete sales funnel, from qualification to closure.
• Drive cloud consumption, customer adoption and revenue growth.
• Maintain accurate CRM records, opportunity milestones and sales forecasts.
• Identify customers at risk of churn and implement retention strategies.
• Collaborate with internal sales and technical teams to improve customer outcomes.

Requirements

• Minimum 2 years of B2B sales experience within a contact centre environment.
• Strong customer relationship and portfolio management skills.
• Experience managing sales pipelines and converting opportunities.
• Strong communication, negotiation and consultative selling abilities.
• Ability to understand customer business requirements and position technical solutions.
• Experience with CRM platforms and pipeline management.
• Interest or exposure to cloud computing, Azure, AI and digital transformation.
• Strong analytical, organizational and problem-solving skills.
• Professional fluency in English.

Working Schedule

• Monday to Friday.
• Rotating shifts between 08:00 and 18:00.
• 40 hours per week.
• 8 working hours per day plus a one-hour lunch break.

Training

• Duration: 20 working days.
• 8 hours per day.
• Training covers product knowledge, systems, customer management and practical on-the-job learning.
• Training compensation is paid proportionally upon successful completion.

Contract & Benefits

• Initial uncertain-term employment contract with a foreseeable duration of 12 months.
• Permanent contract after 2 years, as specified in the project information.
• 22 days of annual leave per year.
• Portuguese public holidays apply.
• Holiday and Christmas allowances paid in monthly instalments.
• Private health and dental insurance after contract signature, subject to having a Portuguese NIF and Social Security number.
• Meal allowance paid through a prepaid meal card.

Work Location

, Lisbon, Portugal.

Apply

Interested candidates can share their updated CV at:

monica.juneja@cbtalents.org