Technical Desktop Support - international Voice
Description
Technical Support Executive ( international l Voice Process)
Role Overview
We are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.Role & responsibilities
Job Details
Role: Technical Support Executive International Voice Process
CTC: depends on experience
Work Days: 5 Days a Week
Shift: Rotational Shifts
Transportation: 2-Way Cab Facility
Joining: Immediate Joiners Preferred Key Skills
for more details contact Afridi - 6363806713
Key Responsibilities
- Handle international inbound voice calls from HP products..
- Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
- Provide step-by-step technical assistance and remote troubleshooting.
- Identify the root cause of customer issues and provide appropriate resolutions.
- Escalate complex or unresolved issues to the relevant technical team.
- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- technical support processes, quality standards, and escalation procedures.
- Ensure customer satisfaction through professional and effective communication.
- Meet defined SLA, productivity, quality, and customer satisfaction targets.
Required Skills & Qualifications
- Graduate in any discipline.
- Experience in technical support / international voice process / customer support preferred.
- Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
- Excellent English communication skills, both verbal and written.
- Strong troubleshooting and problem-solving ability.
- Good customer-handling skills.
- Comfortable working in rotational shifts.
Technical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills