Technical Support Engineer
Posted Updated
Summary
Provides technical support to customers via phone, email, chat, and onsite visits for desktop/laptop hardware and software issues. Day to day involves troubleshooting Windows systems, installations, and basic networking, escalating critical issues, and logging interactions in CRM software.
Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for desktop and laptop hardware issues.
- Troubleshoot and resolve technical problems related to software installation, configuration, and networking.
- Perform onsite visits for complex hardware repairs and provide remote assistance when necessary.
- Collaborate with other teams to escalate critical issues and ensure timely resolution.
- Document customer interactions using CRM software for accurate tracking and reporting.
Desired Candidate Profile
- 1-5 years of experience in an IT support role with a focus on deskside support (hardware & software).
- B.Tech degree in Computers or equivalent qualification from a recognized university.
- Strong knowledge of Windows operating systems, troubleshooting techniques, and basic networking concepts.