Technical Support Engineer L1.5
Posted 20
views
Summary
L1.5 technical support engineer in Bengaluru providing customer support for desktop/laptop hardware, software, and peripheral issues via phone, email, and chat, with onsite visits for complex cases and CRM-based documentation of interactions. Core focus: PC maintenance and hardware troubleshooting.
Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for desktop and laptop hardware issues.
- Troubleshoot and resolve technical problems related to PC hardware, software, and peripherals.
- Perform onsite visits for complex technical issues that require hands-on assistance.
- Collaborate with other teams to escalate difficult cases or provide additional resources as needed.
- Document customer interactions using CRM software for accurate tracking and reporting.
Desired Candidate Profile
- 1-5 years of experience in Desktop Support, Laptop Support, System Support, Technical Voice Process, or similar roles.
- Diploma/B.Tech (Computers) degree from a recognized institution.
- Strong knowledge of PC maintenance, IT support, hardware troubleshooting, and desktop troubleshooting skills.