Technical Help Desk

Duties and Responsibilities

• Answers telephone inquiries, requests and complaints on all services.

• Responsible for monitoring and troubleshooting clients network and ensured that all outages and problems were properly documented, resolved and closed out, which includes ensuring that the customer been contacted with a resolution.

• Maintain DOBS System particularly in trouble ticketing log.

• Equipment preparation needed for the restoration.

• Coordination with last mile contractor and field operation for the restoration activity.

• Follow-up all pending outage reports forwarded to concerned sections.

• Handle restoration/ ticketing for special projects.

Job Qualifications

• Must a graduate of BS IT, BS ECE, CpE or any technical related course.

• Good communication skills, both oral and written.

• Preferably with telecommunication experience but not required.

• Experience in Customer Service under Technical Support account is a plus.

• Willing to work in a shifting schedule.

• Fresh graduates are encouraged to apply.