Technical Sales (Cloud Solution) - Thai Market (Relocation to Kuala Lumpur)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

· Attractive remuneration and great perks

· Comprehensive medical, insurance, and social security coverage

· World-class workspaces

· Engaging activities and recognition programs

· Strong learning and development plans for your career growth

· Easy-to-access location with direct public transport links

· Join a global company, winner of hundreds of industry awards

Role Overview

The Technical Sales Account Manager / Solution Area Specialist is a customer facing role responsible for supporting digital sales engagements through technical solution expertise, customer discovery, opportunity qualification, solution positioning, and partner team collaboration.

The role works closely with frontline sellers, partners, and internal stakeholders to scope customer needs, identify relevant cloud solutions, support technical solution planning, and help progress qualified opportunities through the sales cycle.

What is your mission?

• Serve as a trusted technical advisor, guiding customers through the technical aspects of cloud products, services, workloads, and overall solution recommendations.

• Provide in-depth technical knowledge to advise customers on how products, services, and cloud solutions can meet their specific business and technical needs.

• Engage customers to understand their current environment, business priorities, technical challenges, usage patterns, and potential solution requirements.

• Identify opportunities for upselling, cross-selling, migration, expansion, renewal, recapture, and adoption based on customer needs and solution fit.

• Support sales growth by helping to acquire new business, increase sales within existing accounts, and progress qualified opportunities through the sales cycle.

• Conduct customer discovery, qualify opportunities, assess solution fit, and recommend appropriate next steps based on customer requirements, buying signals, and business potential.

• Offer pre-sales and post-sales technical support, explain product usage, and ensure the accuracy and effectiveness of recommended solutions.

• Maintain strong customer relationships by understanding evolving needs, providing relevant guidance, and supporting continued adoption of recommended solutions.

• Maintain competitive analysis for cloud solutions and understand key differentiators across assigned territories, workloads, and solution areas.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Looking for Pre-sales Engineer who has Cloud Engineering experience & Sales experience

• Minimum 3+ years in B2B inside sales, field sales, technical sales, solution sales, presales, or cloud sales, preferably with experience in cloud solutions such as Azure, AWS, Google Cloud, productivity, security, AI, data, infrastructure, or business applications.

• Excellent verbal and written communication skills in English and Thai.

• Relevant cloud certification from any cloud service provider is preferred. Required role-based certifications must be completed within the agreed onboarding or ramp timeline.

• Ability to understand customer requirements, conduct discovery, qualify opportunities, handle objections, and recommend suitable solutions.

• Proven ability to drive sales growth, identify upsell and cross-sell opportunities, and contribute to pipeline or revenue-related targets.

• Excellent presentation skills with the ability to explain technical solutions in simple business terms.

• Strong problem-solving skills and ability to work with diverse internal teams to support customer needs and opportunity progression.

Who is TDCX?

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.