Technical Support Engineer
Summary
Technical Support Engineer at an IT services provider in Iskandar Puteri, Johor: delivering first/second-level support, network and firewall troubleshooting, and Microsoft 365/Windows Server administration while managing support tickets for business customers, in coordination with a Singapore-based team. Salary RM 4,000–5,000/month.
Salary: RM 4,000 – RM 5,000 per month
About the role
Are you a technical support enthusiast looking to join a thriving technology company? We are seeking a Technical Support Engineer to join our team at COMPUTER NETWORK TECHNOLOGIES SDN. BHD. in Iskandar Puteri Johor. You are responsible for providing remote support in IT diagnostics, and new setup installations. Assist in maintaining accurate records through the ticketing system. You’ll handle troubleshooting, maintenance, and collaborate with teams to ensure reliability and compliance. If you're a detail-oriented problem solver with a passion for IT and networks, we’d love to have you on our team.
What you'll be doing
Assist in daily IT support tasks, and providing technical support to end users (First & Second-Level support), escalating issues when needed.
Support in the setup, maintenance, and troubleshooting of desktops, printers, and related network devices.
Assist in monitoring and reporting system performance and issues.
Perform advanced network troubleshooting to identify, diagnose, and resolve connectivity and system issues.
Collaborate with project teams to develop and implement network solutions that support business needs.
Assist in managing IT assets and ensure records are updated.
Troubleshoot issues systematically, document the work performed, and test solutions before closing a request.
Maintain good communication with users and provide customer-friendly support.
Manage support requests from initial response through resolution, keeping customers updated on progress.
Perform other ad-hoc tasks as assigned by the supervisor.
What we're looking for
Candidate must possess at least Degree in IT, Computer Science, or related field.
Minimum 3-5 years of relevant working experience.
Good working knowledge of networking, including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN, and network troubleshooting.
Experience with firewall configuration and support is an advantage, especially FortiGate.
Experience administering Microsoft 365, including user accounts, Exchange Online, Teams, SharePoint, OneDrive, and MFA.
Experience supporting Windows Server, including Active Directory, Group Policy, file and print services, and user access.
Familiarity with remote monitoring and management (RMM), remote support tools, and ticketing systems is an advantage.
Understanding of IT security practices, such as access control, patching, MFA, and safe handling of customer data.
Able to prioritize requests, meet agreed response times, and escalate issues when needed.
Comfortable supporting business customers remotely and communicating clearly with users who may not have a technical background.
Good written and verbal communication skills in English.
Motivated to continuously learn and expand your technical expertise.
Able to work independently while coordinating with the Singapore-based team.
What we offer
Competitive salary and bonuses
Medical benefits
Opportunities for professional development and career advancement
About us
COMPUTER NETWORK TECHNOLOGIES SDN. BHD. is a provider of cutting-edge IT solutions and services. With a strong presence in the Information & Communication Technology industry, we are committed to empowering our clients with innovative technology and exceptional support. Join our dynamic team and be a part of our continued growth and success.
Apply now and take the first step towards an exciting career in technical support!