Technical support Engineer I

Experience/Qualifications Required

• Must be a Graduate , Technical degree preferred
• 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred
• Experience in troubleshooting software on Windows and /or Mac operating systems.
• Technical Support or implementation experience, supporting enterprise software solutions.
• Experience working in a team environment, managing a diverse workload
• Outstanding written & verbal communication skills in English with a neutral accent
• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML,

JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

• Ability to multi-task and perform effectively under pressure
• Excellent analytical skills and ability to navigate challenging situations in a professional manner.
• General cultural awareness, particularly for agents who are supporting customers in a region other than the one

theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the

capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).