Technical Support Engineer
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Summary
Provides international technical support to customers via phone, email, and chat for software products, troubleshooting issues, escalating complex cases, and logging interactions in a CRM. Requires 1-5 years of experience and rotational shifts covering US-evening hours in Chennai.
Roles and Responsibilities :
- Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
- Troubleshoot issues with software applications, identify root causes, and resolve problems in a timely manner.
- Collaborate with internal teams to escalate complex issues that require further assistance.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-5 years of experience in international technical support or related field.
- Strong communication skills for effective interaction with customers from diverse backgrounds
- Ability to work on rotational shifts including evenings (US time zone) as per business requirements.