Technical Support Engineer

Hiring for Tech Support Engineer (TechOps) to join our team in Noida!

At Spice Money, over 1.6 million Adhikaris rely on our ecosystem across 95%+ of India's pincodes. Every seamless transaction at the last mile depends on a rock-solid tech backbone behind the scenesand thats where you come in.

What You’ll Do
-Tech Support Desk Management:
Handle day-to-day technical queries and issues raised by internal team.
Ensure SLAs and TATs are met consistently across all support channels.

-Email & Ticket Handling:
Monitor and respond to support-related emails with clarity and efficiency.
Manage and resolve support tickets via the Ameyo Ticketing System.

-Issue Resolution & RCA:
Coordinate with the Tech team for resolution and Root Cause Analysis (RCA) of repetitive or escalated issues.
Document resolutions and track recurring problems for continuous improvement.

-Stakeholder Communication:
Act as a liaison between TechOps and business teams including Care, Sales, RA, and Tech.
Communicate status updates and follow-ups on support tickets and incidents.

Technical Understanding
Basic Database understanding.
Linux commands

What We Are Looking For:
Education: Bachelor’s or PG degree in Computer Science or IT.
Experience: 2–6 years in technical support or TechOps roles.
Tech Skills: Basic understanding of Databases, Linux commands, and IT workflows.
Soft Skills: Strong analytical thinking, multi-tasking, and excellent communication skills.

Interested candidates can share there resume at kanika.rastogi@spicemoney.com