Technical Support Executive
Posted Updated 9
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Summary
First-line technical support role in Mumbai: researches, diagnoses, troubleshoots and resolves customer issues for merchants and developers, escalating unresolved cases to internal departments per standard procedures. Requires 2+ years in a software product development or technical support role.
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
Two+ years of working experience in a Software Product Development or Technical Support role.
Two+ years of working experience in a Software Product Development or Technical Support role.
Required Candidate profile
Technical Support Engineers are responsible for providing services to all merchants, developers and follow standard procedures to escalate unresolved issues to appropriate internal departments.