Technical Support Specialist L 1.5 ( Domestic Process)
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Summary
Domestic technical support role in Bengaluru: diagnosing and resolving computer hardware, OS, and peripheral issues and guiding users step-by-step via phone, email, or tickets, with all issues and escalations documented in a ticketing system. Open to candidates with 1-5 years of experience.
Key Responsibilities
Technical Support
Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.