Test Support Operator Team Lead

Join our Team as a TEST SUPPORT OPERATOR TEAM LEAD – 3rd Shift!

The Role:

We’re seeking a passionate and dedicated Test Support Operator Team Lead – 3rd Shift, to join our team. In this position, you will provide leadership, coaching, mentoring, and training to team members within your area of responsibility, ensuring adherence to established processes, quality standards, and safety expectations. You will spend a portion of your time performing production line activities while supporting employee development, resolving operational issues, and driving team performance. Working with limited supervision, you will independently manage complex challenges and escalate only the most critical issues when necessary.

What You’ll Be Doing:

• Sets an example for safety and fosters a safe work environment within functional area of responsibility ensuring compliance with Company policies and procedures. Provides leadership and participates in the Risk Assessment, 5S and STOP programs.
• Ensures that quality objectives are achieved. Monitors process to ensure quality checks are carried out and develops countermeasures against defects. Provides feedback to employees in functional area regarding work processes, procedures, and work assignments.
• Working closely with employees in functional area of responsibility, identifies opportunities for continuous improvement (kaizen) and makes recommendations for implementation. Upon approval, takes leadership role in the facilitation and implementation of kaizen. Provides leadership in TPS driven processes and activities. Assists in Jishuken activities.
• Assigns, monitors and observes daily work assignments to ensure work standards and instructions are performed properly and ensures goals are met and maintains Standardized Work documentation. Interacts with Supervisor and/or Manager daily to coordinate efforts and communicate effectively with employees. Reports daily results and provides input on employees’ performance.
• Uses problem solving techniques to proactively address issues or concerns internal to their functional area of responsibility, elevating to Supervisor and/or Manager where appropriate for resolution.
• Monitors employees’ morale and makes recommendations through communication with management in order to ensure positive morale for functional area of responsibility.
• Facilitates on-the-job and other specified training for employees in functional area of responsibility, ensuring all employees are well trained for safe and successful completion of their jobs. Provides cross training to employees to provide challenge and opportunity for employees and to ensure flexibility in meeting daily work assignments/commitments.
• Monitors and arranges for proper preventive maintenance of machines, equipment, and facilities for functional areas of responsibility.
• Performs similar duties as line employees on an as needed basis.
• Provides leadership, coaching, and/or mentoring to others. Acts as lead.
• May participate in interview process to select employees for their department.
• Performs related work as assigned.
• Regular attendance in the workplace is required for interaction with others and to support teamwork.

What We’re Looking For:

• An Associate’s Degree in a related field is preferred.
• Two or more years of experience working in the functional area of responsibility is required.
• Successful completion of the company’s ATL curriculum program in the first year of being in the position is required.
• Working knowledge of job-related processes, procedures, and subject matter required to perform assigned responsibilities.
• Basic leadership skills with the ability to support team objectives and contribute to a positive work environment.
• Ability to work effectively in a team environment and demonstrate flexibility, adaptability, and dependability.
• Strong interpersonal, verbal, and written communication skills, with effective analytical and problem-solving abilities.

What Sets You Apart:

• Proficiency in Microsoft Office applications required. Experience with JD Edwards (JDE), SAP, and/or Wavetrak.

Where and When You’ll Work:

• This is a 3rd shift in-person role located at our Greene, NY office—ideal for those who thrive in a hands-on, team-oriented environment.

What Your Total Compensation & Benefits Package will look like:

Wage - $22.50 per hour plus $2.00 per hour team lead differential and $2.50 per hour shift differential.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

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