Tier 1/2 Service Desk Analyst (Managed Service)
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Summary
An on-site Tier 1/2 Service Desk Analyst role in North Chesterfield (Richmond, VA), paying $22/hour through Apex Systems' managed services team. The analyst handles incident intake, troubleshooting, escalation, and service restoration across desktop, application, and access-related issues.
Job: 3052163 Job Description: Tier 1/2 Service Desk Analyst ON SITE 5 days a week in North Chesterfield. Pay is $22/HR High-Level Summary The Tier 1/2 Service Desk Analyst provides both front-line and advanced technical support for client's users and systems. This role is responsible for incident intake, troubleshooting, escalation support, and service restoration across a range of desktop, application, and access-related issues. The analyst will operate as a key contributor within the Service …