Tier 1 Call Center Agent with Security Clearance
Summary
Provide first-line technical support for Air Force cyber operations, handling calls, emails, and chats to resolve or escalate issues in unclassified and classified network environments.
Overview: Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using th…