Tier 1 IT Support Associate
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Summary
First-line IT support associate taking phone and remote support calls, working a queued ticketing system, and resolving hardware, application, and operating-system issues; also handles printer repair and computer lab support. Pays $40-43/hr, onsite in Cambridgeport, MA.
Pay Range: $40.00hr - $43.00hr Job Overview: This role provides primary tier one telephone and remote support for user technologies. The candidate will process work in a queued ticketing system, closing or escalating tickets, and documenting resolutions in the ticketing or knowledge management system. The position includes diagnosing and resolving computer-related problems in hardware, applications, and operating systems, as well as supporting printer repair and computer lab resources. Responsi…